Terms of sale
Our products are made entirely by hand, so some small imperfections are not to be considered defects, but proof of the uniqueness of the piece.
The object you will receive may differ slightly from the photo, another proof of the handwork of each work.
The item will be made to order and will be a personalized item. For this reason we do not accept returns for afterthought.
For shipments in Canada, the United States and Russia, the travel time is 7 to 15 working days.
If you need faster delivery, please contact us we will give you a faster service quote.
We ship worldwide, if you can’t find your country among the options, please contact us for the quote.
IMPORTANT:
The goods travel insured and it is carefully and carefully packaged and checked before shipment.
Sign the courier receipt always subject to reservations, items that show damage during transport will be replaced only in the case of conditional reception.
Promptly notify, within 8 days, in the event of damage during transport, to have the right to a replacement.
Free return within 14 days of delivery only in case of broken or defective object different from the description.
Shipping costs are not valid for Northern Ireland, islands and overseas territories, both in Europe and America.
Before payment contact us for a quote.
The products sold are not subject to any import tax or customs duty, if the product is sold and delivered in Italy or within the European Union.
In the case of deliveries to countries outside the European Union, the products may be subject to import taxes and / or customs duties depending on the type of product and the country of destination.
For more information, you can contact eBay customer service or your country’s customs office.
In all cases, any costs related to import taxes and / or customs duties will be borne by the buyer.
In case of reconsideration, the transport costs for the return will be borne by the buyer.
The seller will return the money to the buyer or exchange the item only after receiving the return and checked the conditions.
The item, inner packaging and outer packaging must be intact to be eligible for the full refund.
Any problem contact us that we will find the best solution together!
